Some very common questions are often asked when our customers are deciding on dent removal. Below is a list of frequently asked questions. If you don’t see your question here, please contact us for additional information.

General

What is paintless dent repair?

Paintless dent removal, or PDR, is a method of removing dents, dings, creases, and hail damage from your car without grinding, painting, or putty.

How do you remove the dents?

Our technicians first gain access to the back side of the car’s exterior sheet metal panel. They then use specialized tools and lighting to slowly “massage” the metal back to its original shape.

Won’t your method ruin the paint?

No, the paint used on cars since the 1980s is very flexible. Most automobile paints are urethane based (similar to plastic). However, an unskilled individual can easily crack the paint. Please don’t try this at home.

What size dents can you remove?

We can remove dents as large as a basketball or as small as the head of a pin. Location and depth of the dent is more important than the diameter of the dent.

Can you fix any dent?

No. We specialize in minor cosmetic dings and dents. If the metal is buckled, pinched, stretched, or rusted, we probably cannot fix it. If we cannot access the back side of the metal where the dent is, we may not be able to fix it. We also do not replace or reattach car parts. We can recommend a qualified body shop for larger, more severe damage.

My dent is on a body line. Can you fix it?

Yes. Body line dents are no problem. Check out examples in our photos section.

How long does it take to fix a dent?

Most door dings take about 45 minutes. Larger and more complex dents can take 2-4 hours. Hail damage repairs usually take 1-3 days.

What type of vehicles do you repair?

Cars, trucks, and motorcycles.

Can you repair older classic cars?

Yes. The metal is stiffer and the paint is more fragile. However, our skilled technicians have the knowledge and expertise to make your hot rod dent free.

Can I watch the repair?

Usually, no. Our insurance policy prohibits customers from being in the shop during repairs. To see the magic, check us out at a local car club event or watch one of our videos.

Can I fix dents?

We don’t recommend it. Our technicians have the proper tools and have refined their skills over several years, in order to perfect the “art” of dent repair. If you try to fix the dent, you may damage the panel beyond the point of repair.

Will the dent ever come back, after you fix it?

No. Once we sculpt the metal back to its original shape, the dent is gone for good. (Unless your neighbor dings you again, of course.)

Can you repair aluminum panels?

Yes. Aluminum panels are stiffer and more difficult to repair, but can still be straightened.

Do you have insurance? What if my car is damaged in your shop?

Yes. We have a garage keeper’s policy with up to $2 million of coverage. If your vehicle is damaged in our shop, we will work with a reliable body shop, and get your car back to its original state.

Do you do touch-ups or paint bumpers and panels?

Yes, we can do minor paint touch-ups. Just bring your own paint and we’ll help you apply it on your car.

Can you fix scratches, gouges, or chips in paint?

We can help you with minor paint touch-ups if you provide us with the paint. Major paint scratches, gouges and chips are best performed by full auto body shops. We can refer you to a qualified painter or body shop if necessary or check out our list of recommended body shops.

Do you detail cars?

No, we do not. Sometimes we work with third-party detail companies on and off site. We can certainly recommend someone who can make your car extra shiny.